Azure App Service Service Level Agreement: What You Need to Know
When it comes to choosing a cloud platform for your business, one of the most important factors to consider is the service level agreement (SLA). This agreement outlines the level of service you can expect from the cloud provider, including uptime guarantees and support response times.
One popular cloud platform for hosting web and mobile applications is Microsoft Azure App Service. In this article, we will take a closer look at the Azure App Service SLA and what it means for your business.
Azure App Service Uptime Guarantee
The Azure App Service SLA guarantees that your app will be available at least 99.95% of the time, with some exceptions. This means that for every month, your app can be down for no more than 21.56 minutes. If the SLA is not met, you may be eligible for service credits.
It is important to note that the SLA only covers downtime that is caused by Azure App Service itself, and not any downtime caused by your application code or third-party services. If you need to ensure high availability for your app, you should consider implementing redundancy and failover mechanisms.
Support Response Time
Another important aspect of the Azure App Service SLA is the support response time. Microsoft guarantees that they will respond to support requests within a certain amount of time, based on the severity of the issue.
For critical issues, Microsoft guarantees a response time of one hour. This includes issues where your app is completely down or experiencing a severe degradation in performance. For high-priority issues, Microsoft guarantees a response time of four hours. This includes issues that are causing a moderate degradation in performance or intermittent outages.
For issues with lower severity, Microsoft will respond within a certain timeframe based on your support plan. It is important to note that the SLA only covers response times, and not resolution times. Microsoft does not guarantee a specific resolution time for support requests.
Service Credit
If Microsoft fails to meet the Azure App Service SLA, you may be eligible for service credits. The amount of service credit depends on the amount of downtime you experience and your monthly service fee.
If the downtime is less than the SLA threshold of 99.95%, you can receive a 10% service credit. If the downtime is between 99% and 99.95%, you can receive a 25% service credit. And if the downtime is less than 99%, you can receive a 50% service credit.
Conclusion
The Azure App Service SLA is an important consideration when choosing a cloud platform for your business. It provides guarantees around uptime and support response times, as well as potential service credits if those guarantees are not met.
While the SLA does not cover all possible scenarios, it can provide peace of mind and a level of assurance that your applications will be available when you need them. If you have any questions or concerns about the Azure App Service SLA, be sure to reach out to Microsoft support for more information.
